Computers and Conversation

In the past few years a branch of sociology, conversation analysis, has begun to have a significant impact on the design of human*b1computer interaction (HCI).

The investigation of human*b1human dialogue has emerged as a fruitful foundation for interactive system design.

****This book includes eleven original chapters by leading researchers who are applying conversation analysis to HCI.

The fundamentals of conversation analysis are outlined, a number of systems are described, and a critical view of their value for HCI is offered.

****Computers and Conversation will be of interest to all concerned with HCI issues--from the advanced student to the professional computer scientist involved in the design and specification of interactive systems.