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Coperta cărții "Customer Care" de autor necunoscut

Customer Care

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309.17 LEI
343.52 LEI
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Description

Customer Care provides a detailed course suitable for delivery to library staff at all levels.

It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.

Details
  • ISBN: 9781843345701
  • Authors: Pat Gannon-Leary, Michael McCarthy
  • Language: Rom?n?
  • Publication Year: 2010
  • Format: Paperback
  • Publisher: Elsevier Science
  • Pages: 262
  • Weight: 400gr

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