Plunkett's Procedures for the Canadian Medical Administrative Assistant

Written in a clear, engaging style, Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition, provides instruction for all the essential office procedures required by today's health services administrative assistants in Canada — whether working in a medical office, a complementary care office, or in a hospital setting.

Chapters address the diverse skills and knowledge required by a medical office administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, filing, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more.

This new expanded edition includes in-depth coverage of topics including privacy and confidentiality, hospital procedures, cross-cultural communication, and more.

Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts.

Accompanied by a robust offering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance.

• Quintessentially Canadian content and viewpoint meets the needs of the medical office assistant and health services administrative assistant in Canada
• Reflects current privacy legislation (PIPEDA) and changes to provincial and territorial Freedom of Information acts
• Current coverage includes the latest information on electronic medical records (EMRs) and health care plans across Canada
• Real-world examples and exercises enable you to delve deeper into key topic areas.

• Variety of working papers and templates allow for extra practice on tasks and scenarios encountered in the medical office environment
• Helpful learning tools throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, Did You Know?

  boxes, end-of-chapter assignments, and discussion questions

• Companion Evolve website offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts
• Clear, engaging, and accessible writing style makes content easy to understand
• Four-colour design and art program illustrates current concepts and improves readability

• UPDATED content reflects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice
• EXPANDED coverage of top-of-mind topics includes confidentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more
• NEW chapters on Therapeutic Communication, Health Care in an Evolving Environment, and Pharmacology explore emerging topics in the field
• EXPANDED and UPDATED art program provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension
• NEW Evolve resources include SimChart^® for the Medical Office exercises and practicum activities
• NEW accompanying workbook is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more.

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